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The CM must develop the ICSP with the person, other service providers and significant members of the person’s support network.

Referral and linkage to AMH-TCM services involve resource acquisition to help the person obtain planned goals.

Monthly face-to-face contact between the client and the CM is the standard.

Face-to-face contact of less than monthly is NOT an acceptable standard for the large majority of people receiving case management services.

AMH-TCM services are not: Minnesota must comply with federal regulations in order to receive Federal Financial Participation (FFP) and documentation is necessary to demonstrate compliance.

Documentation must support the qualifying AMH-TCM services provided to an eligible recipient by a qualified provider.

Eligible recipients meet one of the following: , defined in Minnesota statute, include the person’s health care coverage, access to preventative and routine health care, individual participation in recommended health care treatment, and health and wellness issues important to the person.

A primary focus of referral and linkage is to break down the walls separating people from the community to replace segregation with true community integration.

CMs must be familiar with the community and key contact persons within particular agencies (housing, education, vocational, financial, health care services and other providers) to assist the person.

Case managers (CM) with less than 2,000 hours of supervised service to adults with mental illness, new case management associates (CMA) and new immigrant case managers (CM working with immigrant population) must complete 40 hours of training approved by the commissioner of DHS.

These case managers and associates must successfully complete the Department of Human Service’s (DHS) AMH-TCM web-based curriculum as part of the approved training.

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